We are committed to providing dedicated and prompt customer support in resolving product-related issues. Customers can contact our customer care team via email, phone or directly at our trading office.
Warranty policy
Our products do not support warranty, only support returns according to our policy below.
Return policy
We are committed to providing a flexible and convenient return policy for our customers. Below are details of our return policy:
- Refund deadline:
You can make returns within 3 days from the date of receipt for products ordered at simexcodl.com.vn. Returned products have no signs of being used and still have original tags, labels, and packaging intact (except in cases where the product is defective or damaged during transportation).
The return process is carried out when the package is returned to the simexcodl.com.vn warehouse. We will take the next steps to check product quality and conduct exchange/return or refund according to your request. Some conditions may apply, please refer to detailed information below:
- Return conditions
All items purchased from simexcodl.com.vn and not included in the restricted list below can be returned within 3 days from the date of receipt (except when otherwise specified). We only accept returns for products in their original condition, unused products, including and not limited to:
- Product still has original tags, labels, and packaging intact.
- Warranty stamps/cards, brand stamps, technical instructions and accompanying gifts (if any), etc. must be full. complete and intact
- Not dirty, scratched, broken, damaged, strange smelling or showing signs of being washed or used. .
- Delivered goods are broken, wrong or missing products, technical errors:
- Return or exchange method: Customers may choose to retain the return value as a credit in their account or exchange for another product of equal value. Please contact customer service for assistance in the return or exchange process.
- Money back: In case the customer chooses to get a cash back, we will make the refund using the same payment method initial math. Refunds may take some time to process and funds will be returned to the customer’s account.
- Return cost: Cost for returning the product depends on the reason for return. In case the product is defective due to the manufacturer or problem on our part, we will be fully responsible for the return costs. However, in the event of a return due to personal reasons, you may bear part or all of the shipping and handling costs.
We are committed to ensuring our customers’ rights during the return process and are happy to assist you with any return issues. Please contact us via customer service for more details and assistance with the return process.