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example@email.com

+369-7482-36-96

(0262) 3950 787 23 Ngo Quyen, Buon Ma Thuot ward, Dak Lak province
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Shipping and inspection policies

Shipping policy

  1. Transportation scope:

We offer shipping to various locations nationwide (or internationally, depending on our scope of operations). Before completing an order, customers will be able to view supported and available shipping locations for their respective selection.

  1. Transportation method:

We provide many shipping methods for customers to choose from. This includes regular shipping, expedited shipping or special shipping services (if applicable). Detailed information about shipping methods and accompanying technical requirements will be provided during the ordering process.

  1. Shipping costs:

Shipping costs will be calculated based on factors such as order size, weight and delivery location. Before completing an order, customers will be able to see total shipping costs and availability for confirmation.

  1. Delivery time:

We are committed to providing information on estimated delivery times to customers before and during the ordering process. Delivery times may vary depending on delivery location and shipping method selected. We will make every effort to ensure on-time delivery and notify customers of any delays (if any).

  1. Responsibility for providing documents:

We and the logistics service provider are responsible for providing the necessary goods documents during the delivery process. This ensures the accuracy and reliability of the delivery process.

  1. Customer support:

We are committed to providing customer support regarding shipping issues. If customers have any questions, requests or concerns about shipping, they can contact our customer care team for help.

Goods inspection policy

  1. Check product appearance: You are allowed to check the product upon receipt. Please check the appearance such as order description, quantity, color, and check for damage, scratches, or dents.
  2. Check the seal: You should check the bonded seal on the box/package. If the seal is peeled, torn or not intact, you have the right to refuse to receive the goods or request to inspect the product inside.
  3. Co-check with the delivery staff: If requested by the delivery staff, you need to sign a co-check confirmation to confirm the product has been inspected.
  4. Detection of errors: If you detect that the product is incorrect or shows signs of error, you have the right to refuse to receive the goods.
  5. Right to cancel order: If you are not satisfied after checking the goods, you have the right to cancel the order. After cancellation, if you have paid, we will refund you according to the payment method you made, with a maximum refund period of 07 working days, at no additional cost to you. This refund.